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Support Plans

Brocade offers a variety of support plans to help maximize the performance and availability of mission-critical SAN and IP networking resources.

Brocade is committed to its customers and has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience”. To become certified, Brocade had to successfully pass a detailed audit and exceed a national benchmark for satisfaction on a survey of its customers. The opinion of its customers matters to Brocade and this recognition shows that Brocade is dedicated to providing first-class customer service.

J.D. Power 2013 Certified Technology Service & Support ProgramSM, developed in conjunction with TSIA. For more information, visit or

Direct Support

Brocade Direct Support provides a streamlined approach to ongoing maintenance for SAN and IP networking products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers.

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Supplemental Support

Brocade Supplemental Support augments existing support plans for SAN and IP networking products purchased through Brocade OEM Partners and Brocade solution providers, providing 24x7 direct access to Brocade Support resources.

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Network Monitoring Service

Brocade Network Monitoring Service helps organizations maximize application availability and optimize resources through 24x7 remote monitoring, alerting, and reporting for SAN and IP network infrastructures.

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Amazon Marketplace

Brocade Technical Support is available for Amazon Marketplace customers. Essential Software Support for vRouter products is available in several durations and provides 24x7 direct access to Brocade Support resources.

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Support Availability

Find support availability in your location.

Support Plans Resources

Browse a complete listing of all Brocade resources. View All Resources


Brocade Network Monitoring Services (NMS) – Data Sheet