For Service Providers, their network is their business. 100% network uptime, fast problem resolution, and immediate issue escalation are absolute business requirements. Brocade takes these requirements seriously, having invested and designed the Brocade Technical Support infrastructure and processes to meet the unique needs of Service Providers. Premier levels of support offer a personal, preferential and proactive approach to supporting business critical Service Provider environments.

Brocade Premier Support offers Service Providers a dedicated Technical Assistance Center (TAC), providing accelerated access to advanced levels of Brocade Technical Support and a team of dedicated, senior support engineers with deep expertise in Service Provider environments.

Service Provider customers will benefit from Premier level features including

• Proactive monitoring and fault management for problem avoidance
• Priority access to Brocade expertise to expedite problem resolution
• Single point of contact for critical situation management
• 24x7 access to comprehensive support portal and flexible hardware support SLAs